Shipping policy

Shipping Policy

Neotrim

At Neotrim, we strive to deliver your orders safely and on time. Please read our shipping policy carefully to understand our shipping methods, costs, and delivery times.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive a confirmation email once your order is shipped, including a tracking number if applicable.

2. Shipping Times

  • Standard shipping takes 7–14 business days from the date of order.

  • Delivery times may vary depending on your location and carrier availability.

  • Please note that delays can occur due to factors beyond our control, such as public holidays or carrier issues.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on weight, destination, and selected carrier.

  • Free shipping may be offered for orders over a certain amount (if applicable).

  • Neotrim is not responsible for additional customs or import duties if shipping outside Bahrain.

4. Order Tracking

  • A tracking number will be provided for all trackable shipments.

  • You can monitor your shipment directly via the carrier’s website.

  • If you have questions about your shipment, please contact us via WhatsApp or email.

5. Shipping Issues

  • Neotrim is not responsible for delays caused by third-party carriers.

  • In case of a lost, damaged, or incorrect shipment, please contact us within 48 hours of delivery.

  • We will work with the carrier to resolve the issue and provide a replacement or refund if applicable.

6. International Shipping (Optional)

  • Currently, Neotrim ships primarily within Bahrain.

  • For international orders, please contact us directly to confirm availability, shipping costs, and delivery times.

7. Contact Information

For any questions about shipping, please contact us:

  • WhatsApp: +97333967730