Refund policy

Refund & Return Policy

Neotrim

At Neotrim, customer satisfaction is our top priority. We strive to ensure that all our products meet the highest quality standards. Please read our refund and return policy carefully.

1. Eligibility for Returns & Exchanges

  • Customers may request a return or exchange within 7 days from the date of delivery.

  • The product must be:

    • Unused and unopened

    • In its original condition

    • In the original packaging with all accessories (if applicable)

  • Proof of purchase (order number or invoice) is required.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been opened, used, or tampered with

  • Chemical products or car care materials once opened

  • Products damaged due to misuse or improper handling

  • Items purchased during promotions, discounts, or clearance sales (unless defective)

3. Damaged or Incorrect Items

If you receive:

  • A damaged product, or

  • An incorrect item

Please contact us within 48 hours of receiving your order and provide clear photos of the issue.
In such cases, Neotrim will offer:

  • A free replacement, or

  • A full refund (including shipping costs)

4. Return Process

To initiate a return or exchange:

  1. Contact us via:

    • WhatsApp: +97333967730

    • Email: info@neotrimbh.com

  2. Provide your order number and reason for return.

  3. Once approved, you will receive instructions for returning the product.

Returns sent without prior approval may not be accepted.

5. Shipping Costs

  • If the return is due to a defect or an error on our part, Neotrim will cover all return shipping costs.

  • For all other returns, shipping costs are the responsibility of the customer.

6. Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–14 business days.

  • Refunds will be issued to the original payment method used at checkout.

  • Original shipping fees are non-refundable, unless the return is due to our error.

7. Order Cancellation

  • Orders may be canceled before shipment only.

  • Once an order has been shipped, cancellation is no longer possible and the return policy will apply.

8. Contact Information

For any questions regarding this policy, please contact us:

  • WhatsApp: +97333967730

  • Email: info@neotrimbh.com

9. Policy Updates

Neotrim reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.