Privacy policy

Privacy Policy

Neotrim

At Neotrim, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

  • Personal details such as:

    • Name

    • Phone number

    • Email address

    • Shipping and billing address

  • Order and transaction details

  • Payment information (processed securely by third-party payment providers)

  • Technical data such as:

    • IP address

    • Browser type

    • Device information

    • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding your orders or inquiries

  • Improve our products, services, and website experience

  • Send updates, promotions, or offers (only if you opt in)

  • Prevent fraud and ensure secure transactions

  • Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal data.

Your information may be shared only with trusted third parties, including:

  • Payment gateways

  • Shipping and delivery partners

  • Marketing and analytics services (such as Meta or Google, if applicable)

  • Legal or governmental authorities when required by law

All third parties are required to handle your data securely and confidentially.

4. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access

  • Loss or misuse

  • Disclosure or alteration

All payment transactions are processed through secure, encrypted systems. Neotrim does not store your card details.

5. Cookies

Our website uses cookies to:

  • Improve website functionality

  • Analyze traffic and user behavior

  • Provide a better shopping experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or updating of your information

  • Request deletion of your personal data (subject to legal obligations)

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. Neotrim is not responsible for the privacy practices or content of these external sites.

8. Changes to This Policy

Neotrim reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

  • WhatsApp: +97333967730

  • Email: info@neotrimbh.com